We provide free insured shipping for all US orders, ensuring ease and convenience for our customers. Our shipping policies prioritize your
jewelry's safe and timely delivery. Order tracking is also available for added peace of mind. If you have any questions or concerns, our team will be happy to help you.

A client may cancel the transaction as of the date of purchase and up to 14 business days from the date of receiving the product. A transaction will be canceled only upon the return of unused jewelry in its original pochette and outer box.
Please know that we cannot refund the shipping, return shipping, import duties, or delivery taxes.
Please, contact us at studio@victoriaariela.com with details of your return request.

Care:

How to care for your jewelry:

Remove your jewelry before working with chemicals or doing high-impact work like workouts or gardening.

Put your jewelry on after applying skincare, lotions, perfume, and hair product.

How to clean your jewelry at home:

All gold jewelry and most precious gemstones can be cleaned with warm water, mild dish soap (no detergents), and a soft brush.

Always remember to close the drain if you are using your sink.

Rinse your jewelry in warm water, let it dry completely, and buff it with a soft, lint-free cloth.

How to safely store your jewelry:

Store your pieces separately; it will avoid pieces knocking together.

Use individual cloth pouches, our pochette “something blue” is perfect for storing your pieces.

How to take care of your pearls:

-Australian pearls are known as the highest quality and rarest in the world.
Australian South Sea Pearls have been independently certified as the World’s most ethical and environmentally sustainable choice.

Do not shower or go inside a pool when wearing your pearls. Put on your pearls only after you put in lotion or perfume. Clean your pearl only with a soft cloth.

REPAIRS:

If your fine jewelry pieces were purchased within 3 months directly from Victoria Ariela (victoriaariela.com), we would cover the repair cost upon approval from a customer service representative.

Repairs can take up to 2-4 weeks to complete depending on the nature of the repair.